Privacy Policy

Last Updated: August 2026

1. Information We Collect

At SMH Home Care, we collect personal information necessary to provide our repair services. When you use our online booking form or contact us via phone, we may collect:

• Full Name
• Mobile Number / Contact Details
• Service Address
• Appliance specifics and fault descriptions

2. How We Use Your Information

The information we collect is used exclusively for the following purposes:

• To route and dispatch our technicians to your location.
• To contact you regarding your repair appointment, quotes, and service updates.
• To maintain internal records for warranty claims and future service history.

3. Data Protection and Sharing

We do not sell, trade, or rent your personal identification information to outside parties. Your data is shared only with our internal dispatch team and the specific technician assigned to your repair to ensure smooth service delivery. We use secure third-party API services (such as Web3Forms) for form submissions, which comply with strict data security standards.

4. Communication

By submitting your phone number, you consent to receive calls, SMS, or WhatsApp messages from SMH Home Care regarding your specific service request. We will not spam you with unrelated marketing materials.

5. Changes to This Policy

SMH Home Care reserves the right to update this privacy policy at any time. Any changes will be posted on this page with an updated revision date.